PRIVACY POLICY
How we handle your personal information
Berry & Vision collects only what you give us through this site's forms — name, contact details, and order references — and uses it to respond to inquiries and arrange produce deliveries. This page explains each step in plain language.
ABOUT THIS POLICY
Who we are and what this covers
This privacy policy describes how Berry & Veg Vision collects, uses, and protects personal information provided by visitors to this website. The operator of this site is Berry & Veg Vision, located at 42 Loop Street, Cape Town City Centre, Cape Town, 8001, South Africa. By using this website and submitting information through its forms, you agree to the practices described in this policy.
Operator
Berry & Veg Vision
Domain register
berryvegvision.info
Information we collect
We collect information that you provide directly through the forms on this site. This includes your name, email address, phone number, and any details you include in a message, such as order references or editorial suggestions. When you submit an order request, we collect the delivery address and contact details needed to fulfil that request.
We do not collect sensitive personal data through this website. The forms on berryvegvision.info ask only for what is required to respond to your message or complete a produce order — no health records, no financial account numbers, and no information about your browsing on other sites.
What we never ask for
- Bank card numbers or online payment credentials
- Health, dietary, or medical information of any kind
- Government identity numbers or passport details
USE OF YOUR DATA
How we use your information
Responding to inquiries
Your name and message details are used to answer questions you send through the contact form, whether about produce availability, nutrition guides, or the site itself.
Processing orders
When you request produce, your contact details and delivery address are used to prepare the order, coordinate with our produce partners, and confirm pickup or delivery arrangements.
Order follow-up
We use your email or phone to communicate about your order status, share updates if a variety is out of season, and handle any follow-up questions after delivery.
We do not use your personal data for marketing purposes, and we do not sell your information to third parties. Your details stay with Berry & Veg Vision and are used only for the tasks described above.
Cookies and tracking
This website may use cookies to remember basic preferences and to understand how visitors use the site. Cookies are small text files stored on your device. We do not use cookies to track your activity across other websites or to build a profile of your personal interests.
Data retention
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected. Order information, including delivery addresses and contact details, is retained for the duration of the order process and for a reasonable period afterward to handle any follow-up inquiries or issues.
Inquiries submitted through the contact form are retained for a reasonable period to allow us to respond and address any follow-up questions. After that window, your message details are removed from our active records.
YOUR PRIVACY RIGHTS
Your rights
You have the right to know what we hold and to ask us to change or remove it. Here is how each right works in practice.
Access — request a copy of your data
You have the right to request access to the personal information we hold about you. When you ask, we will confirm what data has been collected through this site, explain how it has been used, and provide a summary of where it is stored. We will respond to your request within a reasonable timeframe.
Correction — fix inaccurate information
You can request that we correct any inaccurate information we hold about you — a misspelled name, an outdated email address, or a delivery detail that changed. Contact us using the details below and we will update the relevant fields.
Deletion — ask us to remove your data
You can request that we delete your personal data, subject to legal and operational requirements. Where we are required to keep a record — for example, to complete an active order — we will explain which items must stay and when they will be removed.
PRIVACY QUESTIONS
Contacting us about privacy
If you have any questions about this privacy policy or how we handle your personal information, contact us at Berry & Veg Vision, 42 Loop Street, Cape Town City Centre, Cape Town, 8001, South Africa. You can call us at +27 21 424 5589 during regular business hours or use the contact form on this website. We will address your questions and update this policy if our practices change.
Phone
+27 21 424 5589
RELATED POLICIES